Posts by Jakub

Product Documentation vs. Knowledge Base

Determining the right location for information is one of the fundamental problems faced by application developers, technical writers, and customer support engineers. It’s no good having information that no one can find, and the first step in making sure your users find it is putting it somewhere they’re likely to look. At Stormpath, we’ve got …

Why Video Documentation Isn’t the Answer

Writing software documentation is hard. No joke. Companies typically start with developer-written documentation but quickly realize it’s not a great experience for the users reading it. The typical path out of this situation is to hire a tech writer, who can come at the documentation from a user’s perspective. But recently, I heard a different …